Why 2017 Is the Year of Bots [Video]

Why 2017 Is the Year of Bots [Video]

Last week, while I was using a website's chat feature to get some much-needed customer service, I realized something shocking: I couldn't tell if I was chatting with a human or a bot. Before 2017, my notion of bots -- and chatbots, specifically -- was that they could...

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How to Create a Pillar Page

How to Create a Pillar Page

Like the magnificent architectural wonders that hold up The Pantheon in Rome, pillars will help you hold up your blog's architecture, too. You have to build them yourself -- but we promise it takes less time and effort than building them from marble or concrete. In...

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